OfficialBrand ensures that the order is processed and shipped within 3-5 working days (Mon. – Sat.).
During the holidays, the processing time and delivery within the Netherlands can take an average of 5 to 10 working days.
The delivery time for international shipments may vary per country. Delivery can take up to 10 or 15 working days. If you have not yet received a shipment, we advise you to contact our customer service (firstname.lastname@example.org).
If your country has customs and clearance fees (for example, in the US), your package may be held for inspection purposes. In this case, please contact your national customs office for more information.
How can I track my order?
Once your order has been completed you will receive an email informing you that the order has been completed. You will receive the Track&Trace code in the email after it has been processed by the courier. (1-2 business days after you receive the completed email confirmation).
PAY ATTENTION! You can receive the Track&Trace code and the confirmation emails in the Spam folder. keep a close eye on this.
UPDATE UK ORDERS (BREXIT MEASURES):
Orders to UNITED KINGDOM are delivered with a delay due to the BREXIT measures.
Orders sent to UNITED KINGDOM containing a value of 150 euros or more will be cancelled.